policy
return and refund policy returns and refunds are only available for damaged products. if you receive a damaged item, please contact our customer service team within 48 hours of delivery to arrange for a replacement or refund. to initiate a return or refund for a damaged product, please contact our customer service team at info@ssangd.com. we may require photo evidence of the damage to process your request.if a return or refund is approved for a damaged product, we will provide a prepaid shipping label for the return. please package the item securely with the original packaging and include any accessories or documentation. once we receive the returned item and verify the damage, we will issue a refund to the original payment method within 7-10 business days.
shipping policy we offer standard and expedited shipping options for domestic and international orders. delivery times may vary depending on your location and selected shipping method. shipping costs are calculated at checkout and may vary based on order size and destination. please note that customs duties, taxes, and fees may apply to international orders, and customers are responsible for any additional charges.
payment policy we accept payments via credit/debit cards, paypal, and other secure payment methods. payments are processed at the time of purchase, and your order will be fulfilled once payment is confirmed. prices are listed in usd and may be subject to taxes and fees as applicable by law.
privacy policy we are committed to protecting your privacy and personal information. our privacy policy outlines how we collect, use, and protect your data. by using our website, you consent to our privacy policy.
terms of service by accessing or using our website, you agree to abide by our terms of service. this includes your responsibilities as a user, prohibited activities, and disclaimers of liability.
product availability we strive to keep our products in stock, but availability may vary. items may be back-ordered, discontinued, or temporarily out of stock. pre-order options may be available for select items. please check product listings for availability and estimated shipping dates.
sizing and fit guide to ensure the best fit, please refer to our sizing guide for measurements and fit descriptions. if you have any questions about sizing, please contact our customer service team for assistance.
care instructions proper care and maintenance are essential for product longevity. please follow the care instructions provided with your purchase to ensure optimal performance and durability.
customer support for assistance with orders, inquiries, or issues, please contact our customer service team at info@ssangd.com. we are available to assist you during our operating hours, monday through friday, 9:00 am to 5:00 pm (utc).
terms of use our website is intended for personal, non-commercial use. by using our website, you agree to adhere to our terms of use, including rules for user conduct, content usage, and intellectual property rights.
legal information all products and services are provided “as is” without warranties of any kind. please review our legal information for disclaimers, warranties, and other legal provisions.
thank you for shopping with ssangd! if you have any questions or concerns, please don't hesitate to contact us at info@ssangd.com. your satisfaction is our top priority.